Refund and Returns Policy

This policy sets out your rights to cancel an order, return goods and receive a refund when buying from IT-Engage. It applies in addition to your statutory rights.

Your right to cancel

Under the Consumer Contracts Regulations 2013 you may cancel most orders within 14 days of receiving the goods, without giving a reason. To cancel, contact us at support@it-engage.com with your order number before the end of the cancellation period.

Returning goods

After telling us that you wish to cancel, you have 14 days to return the goods. The goods must be complete, unused and in their original packaging where possible. You are responsible for the cost of return unless the goods are faulty or were sent in error.

Refunds

Once we receive and inspect the returned goods, we will issue your refund within 14 days. Refunds are made to the original payment method. We may reduce the refund to reflect any reduction in the value of the goods caused by handling beyond what is necessary to establish their nature and function.

Faulty or incorrect goods

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If an item is faulty, damaged or not what you ordered, please contact us and we will arrange a repair, replacement or refund at no cost to you.

How to contact us

To start a return or discuss a refund, email support@it-engage.com or call 07788 269464. Please return goods to: IT-Engage, 11 South Chesters Place, Edinburgh, Midlothian, EH19 3GH, United Kingdom.